Jobs Contact Center Expert Mobilink GSM (PMCL)

Jobs Contact Center Expert   Mobilink GSM (PMCL)

Job Details

Job Title:   Contact Center Expert Category:   Client Services Job For:   Student/Alumni Total Positions:   1 Job Location:   Islamabad Gender:   Both Minimum Education:   Bachelors Degree Title:   Hold a Bachelorâs degree in Computer Sciences Career Level:   Entry Level Minimum Experience:   2 Years Apply By:   Mar 25, 2014		Job Description: The ideal candidate should: Hold a Bachelors degree in Computer Sciences Have at least 2 to 4 years of experience Job Description Responsible for 24x7 operation of Contact Center as well as night maintenance activities Responsible for System Administration and health maintenance of Windows, Linux and Solaris System Manage periodic troubleshooting of operational issues Responsible for Citrix Administration, Fileservers Management and Clustering Ensure high availability of user resources with Quota Management Process automation for system maintenance and resource utilization Responsible for ACM, AES, VPMS, AIC, ACR, Variant Solution Manage working of Avaya Communication Manager, Configure IP phones, Create users extension, Agent IDs etc. Integrate with IVR, databases and softphone Ensure compliance with Security policies, user rights assignment Responsible for Call Center Management System, Cognos reporting, Reporting of customer/calls data Responsible for IVR Administration and periodic IVR teleproxy announcements administration Responsible for Thin Client Administration and integrate with IP phones and security management Responsible for Escalation Reporting to intra teams, for Citrix profile management during off peak hours Coordination with network team for port allocation for access layer ports and Daily health check of IT asset on floor for any damages and replacement Responsible for Database maintenance and administration, as well as Oracle 11G and SQL server 2005/2008 administration Essential Skills Should be willing to work in shifts Should have strong RD and technical understanding/expertise Should have strong interpersonal/ communication skills Should be proficient in MS Office Suite having good knowledge of operating system and Microsoft Enterprise platform Must possess good knowledge of VoIP solutions Should have good understanding of computer networks (LAN, WAN, MAN, Switches, routing) and Voice Routing Algorithms Should be well versed in CCNA, MCP, Avaya or Citrix Company Information   Company Name:  Mobilink GSM (PMCL) Company Description: Mobilink is Pakistanâs leading provider of voice and data services, bringing more people together through service excellence and product innovation. With more than 36 million subscribers, Mobilink maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry, a broadband carrier division providing next generation internet technology as well as the countryâs largest network with over 9,000 cell sites making everyday a better day for its customers. Housing Pakistanâs largest distribution and contact centre networks and an unparalleled 6,500 kilometers fiber optic backbone, Mobilink has already invested over US $3.9 billion in the country to date, with another USD 1 billion being invested in network modernization. Mobilink provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 140 countries.â