Jobs Team Lead (Call Center) Shelby

Jobs Team Lead (Call Center)   Shelby

Job Details

Job Title:   Team Lead (Call Center) Category:   Telemarketing Job For:   Student Total Positions:   3 Job Location:   Islamabad, Rawalpindi Gender:   Both Minimum Education:   Intermediate Career Level:   Experienced (Non-Manager) Minimum Experience:   1 Year Apply By:   Apr 16, 2014		Job Description: 2 Positions for RAWALPINDI 1 Position for ISLAMABAD We require team lead who has proven call center background experience to manage everyday outbound telemarketing sales team. At least an experience of 1 years of call center experience is required. Must be energetic and dedicated. Produce reports for higher management at end of shift on daily and weekly basis. Carrying out briefing meetings and one to one coaching session on an ongoing basis. Maintaining team morale and motivation whilst providing clear, strong direction. Helping to create scripts for better productivity. Mentor New Starters. Handle all queries from team. Ensure sales targets are met at both individual team level. The ability to motivate people. Good spoken and written communication skills. A responsible attitude. Good 'people skills' for building relationships with colleagues at all levels The ability to plan and priorities your own work and other people's An understanding of computer systems and cash registers, for some jobs Calmness under pressure Decision-making ability Accuracy with record keeping IT skills Required Skills: English Communications Convincing Abilities Team Leading Goal Achiever Company Information   Company Name:  Shelby Company Description: Established in June, 2010 in Sacramento, California Shelby BPO specializes in providing excellent customer services to its clients. The head office is located in Sacramento, California, managing smooth functioning and undertaking expansion of the network to other major cities. Shelby BPO provides tailor made solutions and complete front and back end support in order to meet all the demands of our worthy customers. Services by Shelby are provided Monday through Friday. However, the schedule may be adjusted as per clients request. Gazetted holidays in U.S. will be availed by the offshore employees as well. Gazetted holidays in Pakistan will be observed as regular work days excluding Saturdays and Sundays. We have a Quality Assurance team experienced in call evaluation and coaching agents to improve on their weaknesses. The expert team is working closely with the reps to ensure we deliver supreme quality to our clients. Each call is evaluated before transferring the lead to the client. We are capable of providing multiple services whether inbound or outbound as following: Healthcare Services Order Taking Lead Generation Home Improvements Home Owners Insurance Home Warranty Home Security Education Appointment Setting Outbound Calling Services Inbound Services Technical Support and Troubleshooting Mortgage Lead Generation Help Desk Services Surveys Customer Service and Care